Shipping Policy
We at Metalcraft By Blair are a specialty house manufacturer. We build or assemble items one at a time. Therefore, shipping times may vary significantly. In some cases we can ship within the hour while at others it may take 4 to 6 weeks. If time is critical, please contact us well in advance of your needs so that a mutually agreed shipping date can be established. Again, being a specialty house we assemble and ship on a first-come basis, while keeping in mind each customer's time requirement needs.
Shipping and handling charges will be determined once an item and destination have been established. For Alaska, Hawaii, and international shipping, we use the United States Postal Service. For a shipping quote to those locations you can place the order online and we will send you a shipping quote for you to confirm before we ship the order. Please remember to enter your correct email address. We will weigh the items and email back to you a shipping quote.
Note: There is a $100 minimum order for all international orders!
Return Policy
We accept returns within two weeks of delivery. You must email us at blairmetalcraft@aol.com to receive a return item number and all items must be returned in the same condition as they were sent. The items must be in their original packaging container. You are responsible for all shipping costs and for insurance on the package. We will refund the purchase price, less shipping and handling, upon receiving back the items, assuming they are in good condition.
As we are dealing with very small and intricate items, sometimes it is necessary to super glue delicate items back on that may have gotten broken (e.g. tiny antenna on airplanes or on a mini car etc). If you are not able to accept this policy then please refrain from ordering. Please allow 4 to 6 weeks to process your return, refund or exchange (if you are exchanging an item shipping cost will apply). Metalcraft by Blair inspects each shipment very closely before it is released for shipment. We reserve the right to refuse any return item that we deem to have been mishandled, or not in original shape as when shipped, or damaged as a result of the carriers mishandling. The following conditions apply for returns:
- Returned items must be in their original shipped condition including the original box the items were shipped in.
- Please include a written or typed letter with the reason the items were returned. Also include in your letter whether you would like a refund in the form of the original payment, or if you would like an exchange item.
- Mail your return to:
Metalcraft By Blair
170 N. 17th St.
Wheeling, WV 26003
Please write 'Return' on package.
